Wednesday, May 26, 2010

Order Processing Issue

Some transactions in the system today have been affected by a bug in some code we updated last night. It is causing the order to be processed incorrectly and show invalid information on the download page and not give customers the product they purchased.

I've tracked down the issue myself personally. It is related to our backend processing script. It is actually affecting a good amount of transactions that came through today (over 400 orders). We've made this issue our top priority. The dev team will be in later this evening to resolve the problem. The good news is that they will (or should) be able to re-process the transactions that had an error in them, so your orders should go through properly going forward.

I hope that helps,