At approximately 5AM EST this morning we detected an issue with an instance running on our Amazon EC2 network that hosted the main websites for PayLoadz. We attempted to recover the instance using standard Amazon EC2 tactics, but were unable to recover the instance. We then launched a new instance of that machine which we have saved as an image and uploaded yesterday's file set to the server for the main PayLoadz website. We re-assigned the IP address and the main site is now working without issue. We are working to recover the other sub-domains now.
All orders placed during the downtime will get processed by our system in almost all cases. It may take up to 24 hours for the back logged orders to go through. No data was lost during this time.
Thank you for bearing with us,
Shannon
p.s.- If you have specific questions regarding your account, please contact us here:
https://www.payloadz.com/contact.asp
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PayLoadz .com's blog on selling digitally delivered goods.
FOUNDED Updated: 2/11/2011 |